5

Jason and Dennis run an excellent auto shop. I have never been disappointed with the service or quality of work. They even have a shuttle service, so I just drop my car off in the morning, get a ride to work from their courtesy shuttle, and pick it up on my way home from work (I usually can bum a ride back, but they always offer the shuttle if I need it). This is one place I trust and don't worry about having mysterious repairs come up to add a couple hundred to the bill. Very honest and up front!

5

Update: Owner called regarding the issue and made the greatest attempt to rectify the situation this morning! 1. He arranged for tech to check the oil cap 2. Provided detailed information about the condition of my car. 3. Offered complimentary service for the inconvenience.

5

Finally a competent AND honest car repair shop! A week prior to taking my car to Payne's, I had a checkup performed at the local Kwik-Kar while getting an oil change and was told that I had only 10% left on my brake pads and thus desperately needed to replace them asap. That sounded odd to me since I remembered replacing them 12-18 months ago, so I took my car to Payne's for a second opinion (Payne's came highly recommended from several longtime Houstonians).Payne's called BS on Kwik-Kar and confirmed that around 75% of the padding remained, and that they looked brand new!Finding a car shop that is competent and trustworthy is tough, but Payne's seems to be both. My wife and I always take our cars to Payne's first.

Thanks Ricky! We are more interested in being trustworthy and building long-term relationships than trying to maximize the bill on every customer. We will never recommend work that is NOT needed.

- Payne's Automotive
5

Honest & knowledgeable car service with free shuttle & nice staff. I've been to a lot of mechanics and it's hard to find one you can trust - these guys will keep my business.

Ken, we appreciate your comments! This is how we have grown and maintained our business.

- Payne's Automotive
1

I had a terrible experience! I've been looking for a good, reliable mechanic since I moved to the area from out-of-state. I took my car there for an inspection and was told I needed $1,500 in repairs, then they would run the diagnostic again to tell me if it was all fixed. I don't have that kind of money sitting around, so I told him I was at work and needed to talk with my husband and figure it out. We decided that we would get some work done, but couldn't afford it all. I called them back but they told me that they had already moved on for the day to cars that were getting "real work done". It was about noon at the time and they weren't going to get back to my car before they closed if I wasn't going to just blindly follow their expensive requirements. I told them I would just take my car elsewhere for repairs and they charged me a $99 diagnostic fee because I wasn't completing any work there. I ran my own diagnostics before I went in and told them exactly what I wanted repaired, but it didn't matter. I feel like they trap you by running an expensive test as soon as your car pulls into the garage and if you don't choose to get repairs done through them (because they're crazy expensive), they basically charge you for nothing. I wasn't going to post anything but I keep getting emails from them asking me to leave feedback. Here you go! If you are wondering how satisfied I am, I was desperate enough after leaving this place that I took my car to the idiots at Firestone and it was actually way better service without any of the crap.

We are sorry that we could not meet your expectations and appreciate the feedback. We always fully disclose on the front end that there will be a $99 diagnostic fee - it has been our standard practice for years. We hope you are able to find the help you need elsewhere.

- Payne's Automotive
1

I don't know who is writing those good reviews, probably the people that work there, but I had the most horrible experience with them. I took my car there to replace brake pads which is an hour or two of work and I even have purchased the brand brake pads myself to be sure that they are going to last but they said they can't provide warranty for customer purchased parts... Fine... - Order parts yourself, I just want them to be original. - Ok, deal. - What's the warranty? - 24 months. - Ok, deal. - What is it going to cost? - About $225 plus $9 inspection fee. Later in the day I receive a call from one of them stating that parts are not going to be original parts and therefore the warranty is 12 months. I said that this is not what we agreed on and I have the original brake pads so I'll just pick up my car and do it somewhere else. This is the interesting part: - What do you mean you don't wanna do that? 99% of our customers are OK with not a brand parts. - Well, I guess I'm that 1% that doesn't want a "one fits all" brake pads on their Lexus. - And btw you have to pay $99 for inspection. - Hold on, I was told it is $9. - No, the guy that told you that is new. - I'm so done talking to you, I'm picking up my car, please send a shuttle to pick me up. - The shuttle is not available. My coworker drove me to pick up my car and not only I wasn't going to pay them a penny I will make sure that nobody from my office will ever go there. I had the smallest ever job that needed to be done and not only they acted unprofessional and rude but the guy I talked had the most arrogant attitude I've ever seen. This business doesn't even deserve a one star, I would put 0 if I could.

We apologize we were not able to meet your expectations and for any miscommunications. We hope you are able to find the help you need elsewhere.

- Payne's Automotive
5

Honest & knowledgeable car service with free shuttle & nice staff. I've been to a lot of mechanics and it's hard to find one you can trust - these guys will keep my business.

1

The front desk guy was great. I do believe they are skilled mechanics there. The only issue i had was they explained to diagnose the car to figure out what was wrong would cost 99.00 plus tax. I agreed. I get a call four hours later informing me they are done with the diagnostic test, but they did not figure out what was wrong. They explained they had an idea what is wrong with it. They explained to me it would take 2 more hours to figure out what was wrong. He explained they charged 99 dollars an hour. So i would pay 99 multiplied by 2 to figure out the problem. So i agreed. Well the next morning they called me again and told me they figured out the problem. They told me it would cost 802 to fix with the original 2 hours they put in included. They said in total they needed 4 hours to work on it. So i asked how did they come up with the additional 300 dollars they explained that was for the parts. I found the parts online for 160 and under. I called back and let them know they said it was their policy that they cant use a customers parts, which is understandable. Now when the part is double the price it is not understandable. So at this point i cant get my car fixed cause i dont have the money to pay the 802. So they explained they had to put the car back together and they would call me when it is ready. They finally called the same day and i went to pick it up. They gave me a paper with their assessment, but they had me sign some paperwork in a packet. I asked the front desk guy for a copy of all that paperwork. They said it was office use only. I asked why? They didnt give a different reason except office use. I asked why is it office use and why cant i have a copy. Then the guy got an attitude with me and said its office use. So my experience was not good. I paid 334 dollars just to figure out what was wrong with my car and be told i can not have all the paperwork they had about my car. I feel like i got ripped off only because i paid 33r and didnt solve any issues all i did was over pay for a diagnostic test which was suppose to be 99 plus tax. Instead they called me back and let me they couldnt figure it out and needed more time. My experience was horrible i will not be returning to this place.

We are sorry that we failed to meet your expectations. We hope that you are able to find the help you need with your vehicle. Thanks for the feedback.

- Payne's Automotive
5

I highly recommend Payne's Automotive. They are honest, have great customer service and always treat me with respect. I can't say enough good things about them.

Thanks Jason. Mutual respect makes it easier even in the face of sometimes bad news.

- Payne's Automotive
4

We have used Payne's for almost 30 years. In the beginning, not happy with the original owners. But ever since Dennis Evans and his crew took over, very happy. If there is something not right, they will keep at it until they make it right with you.