Houston Auto Repair

They were able to solve an issue Northwest Dodge Jeep was not able to solve on my Jeep (pulling on the right) in less than a day and for a perfectly decent price.The front desk person (Steve) was welcoming, smiling, polite. Jason, the General Manager accepted to stay few minutes after six o'clock so I could get my car back for the weekend.I don't know what else I could ask for...They just win my business!

I can't express how happy I am with my experience at Payne's Automotive. I went to Penzoil (near Tidwell and Hollister Rd.) to get an oil change and was basically about to be taken advantage of, the men there tried to charge me $200 to "flush" my oil and replace it with synthetic oil. They wouldn't listen when I asked them not to start on my vehicle and made me feel very uncomfortable as a woman coming to an establishment alone. Long story short, I went to Payne's Automotive next with no appointment, and right away was greeted with a friendly face, very professional and nice atmosphere (they had hot chocolate, cookies and treats and other drinks) and were way beyond fair with price. I had my 6yr old son with me and he was occupied the entire time with the toys and different books they had in their waiting area. They just earned a customer for life and I HIGHLY recommend them to anyone looking for great service, clean & kid friendly atmosphere, and fair prices.

Excellent service, my car is running like a top again.

Fast, friendly service! I have used Payne's for various vehicle issues and they always do a great job. Highly recommended!

Courteous, cost-competitive, and clean. I have recommended to friends.

I have used Payne's for over 5 years now, and they have always been great service. They have done my oil changes, lubes, inspections, & have also replaced electric locks. They have always communicated clearly & promptly, I love their courtesy car, and they answer all my questions easily. I prefer a garage like this because they are helping watch over my car but leave all decisions up to me.

We moved to the area 2 years ago and started using Payne's for both of our cars because of its convenient location but have continued using them for their outstanding customer service. The waiting room is very clean and kid friendly. Their complementary shuttle service has saved my husband from having to leave work to drop off or pick up my car and vice versa. We feel we are treated fairly here and they are always willing to take the time to explain the issues with our cars.

The customer service and attention to detail is great! I trust these guys completely.

I've used Payne's Automotive on several occasions and the work and service has always been outstanding. I recommend Payne's to all my friends.

Went in today around 3:00pm to update my inspection sticker. Customer service rocks, everyone is super friendly. I had to bring my toddler and was plesantly surprised with the waiting room...stocked with little toys, books and a TV. In and out in about 20 min. Will be back.