Houston Auto Repair

I love the folks at Payne's!! They have the BEST customer service, and they offer a great warranty on their work. We've only had to take advantage of their warranty once, and it was painless and quick. We have two vehicles that are 12+ years old and another that is 3 years old, and we get all of our servicing done at Payne's. All three vehicles run like new. They are honest, as there have been a couple of times when what we (and they) thought was a major repair turned out to be something small. We never would have known the difference, but because of their honesty we were saved lots of money. They don't try to guilt you into unnecessary or expensive services like most places tend to do. Their reception area is very inviting and is usually stocked with cookies and coffee/hot chocolate, with water available also. The waiting area is cozy and even has books and toys for the kiddos. The bathroom is always super clean. They have an efficient service shuttle to make drop off/ pick up even easier for busy folks like me.

They were able to solve an issue Northwest Dodge Jeep was not able to solve on my Jeep (pulling on the right) in less than a day and for a perfectly decent price. The front desk person (Steve) was welcoming, smiling, polite. Jason, the General Manager accepted to stay few minutes after six o'clock so I could get my car back for the weekend. I don't know what else I could ask for... They just win my business!

I came in for an inspection and had a great experience! The service was timely and at a great price, and the staff was super friendly and courteous. Will definitely come back next time I need work done!

GREAT JOB! I went for an oil change today after a terrible experience with Kwik Kar & Lube (Tidwell near Hollister) and was greeted with a friendly face, clean/professional/comfortable atmosphere, very fair pricing, and more. They just earned a customer for life and I HIGHLY recommend them to anyone looking for a trustworthy/fair place. I had my six year old son with me and he was content the whole time because of there stocked waiting room (books and toys) and I was able to relax on the couch with hot chocolate, cookies and a good magazine. Thank you Payne's Automotive and great job!

Payne's Automotive is top a notch car repair facility and I would highly recommend them to all. I was skittish about having work done on my truck by someone else other than myself but after my experience I regret not taking it in sooner. Each member of the staff whom I talked to was extremely well mannered and helpful. I was expecting to get butchered when it came to the bill and I was shocked at how low it was considering what was done. Thank you for a positive repair experience. Keep it up!Note: They also have a courtesy shuttle if you need a ride.

They were able to solve an issue Northwest Dodge Jeep was not able to solve on my Jeep (pulling on the right) in less than a day and for a perfectly decent price.The front desk person (Steve) was welcoming, smiling, polite. Jason, the General Manager accepted to stay few minutes after six o'clock so I could get my car back for the weekend.I don't know what else I could ask for...They just win my business!

I can't express how happy I am with my experience at Payne's Automotive. I went to Penzoil (near Tidwell and Hollister Rd.) to get an oil change and was basically about to be taken advantage of, the men there tried to charge me $200 to "flush" my oil and replace it with synthetic oil. They wouldn't listen when I asked them not to start on my vehicle and made me feel very uncomfortable as a woman coming to an establishment alone. Long story short, I went to Payne's Automotive next with no appointment, and right away was greeted with a friendly face, very professional and nice atmosphere (they had hot chocolate, cookies and treats and other drinks) and were way beyond fair with price. I had my 6yr old son with me and he was occupied the entire time with the toys and different books they had in their waiting area. They just earned a customer for life and I HIGHLY recommend them to anyone looking for great service, clean & kid friendly atmosphere, and fair prices.

Excellent service, my car is running like a top again.

Fast, friendly service! I have used Payne's for various vehicle issues and they always do a great job. Highly recommended!

Courteous, cost-competitive, and clean. I have recommended to friends.