5

My last visit to Payne's started off great by having the most cheerful tow truck driver I have ever seen, which made it feel a little better that I was about to be car-less for a few days.They fixed the problem with my old car completely. They did not advise any superfluous repairs, and it seems they never do. When they call you with a price, that is THE price- you won't see other fees tacked on after that. They are honest, straightforward, they get the job done, and they seem to genuinely care.They have no competitors as far as I'm concerned- this is where you take a car if you want to be treated like a decent human being and pay a reasonable price. I am delighted to see such a high-quality automotive business on my side of town.For as long as I live in Houston, I will not leave my car with anybody else.However, I would advise that you make an appointment, because they are quite busy!

1

Terrible, very expensive service. Do Not come here unless you like throwing your money down the drain. The labor is very high and is done in a timely manner but if for whatever reason your vehicle fails as soon as it done being serviced these guys will absolve themselves of any wrongdoing and they will charge you for their mistakes (this included very expensive towing). Their is no guarantee that these guys will honor good standard business practices and allow you to return and fix whatever failed for free. Even if it failed withing 24 hours of you leaving their service shop. Avoid Payne's Automotive at all costs if you value your hard earned cash. 1 star out of 5.

5

I had gotten my steering gearbox replaced there 6 months ago. The steering went out last week and I dropped it off the next morning. They had repaired under warranty (due to a cracked housing) before Noon that same day. It's driving like a dreamYou can find place's cheaper than Payne's but you get what you pay for.

5

I've been a customer for several years. The guy who wrote the negative review is lying.The service is outstanding. They treat me as if I'm their only customer. All their work is under warranty.

5

The Friendliness of the Staff and very helpful! Honest and upfront...I will be taking my car here from now on and I would recommend them to Every and All I know!!

5

The Friendliness of the Staff and very helpful! Honest and upfront...I will be taking my car here from now on and I would recommend them to Every and All I know!!

5

I moved to a new area and was particular where I took my car for service, just as anyone. I LOVE THIS PLACE! THEY ARE HONEST, VERY PROFESSIONAL, AND IF EVER I NEED CAR MAINTENANCE... THIS IS THE PLACE TO COME! Left as a happy customer :)

5

Super friendly, upfront, and honest. I had a Volvo XC90 that another shop had trashed trying to "work" on it, and Payne's was willing to work with me to get all the parts and service required to get it fixed up. I'll be coming here more often!

4

The pages on my daily calendar kept flipping over, drawing nearer and nearer to my car's inspection expiring. So finally, on the 31st of the month, I remembered an automotive place I pass daily on my commute. Payne's Automotive has a substantial, and confidence-inspiring, brick facade, with several bays for car services. Clean lobby, well appointed waiting room, and a couple of personable managers greet the would-be customer. After a brief exchange of information since I was new, the guy I was speaking with took my keys himself instead of just tossing them to the next gearhead or greasemonkey in from the shop. After a quick wait I was out of there with a brand new sticker for my window. With regular specials like 50% off "check engine" lights, quick, friendly service, and convenience to my office, I'll gladly return to Payne's.