Houston Auto Repair

A very honest repair shop with great customer service.

A very honest repair shop with great customer service.

Family members and I have been coming here for years for the shear fact that whether it's planned service or a last minute emergency they take care of us and provide quality work.

Top-notch management and customer service. Straight-forward, customer oriented garage that will tell it like it is. Best repair shop in Houston as far as I know.

Before I discovered Payne's Automotive, I went to another business to get my car inspected, but they tried to rip me off. This other business, Discount Inspection and Brakes on Holcombe, jacked my car up so they could find all the repair work they could find and said I needed to have those things done BEFORE they could inspect my car and pass it, citing so called "safety" issues. This other business was crowded, dirty, had a small, nasty waiting room with barely a place to sit. It was a noisy, unpleasant atmosphere! Then I found Payne's Automotive and the difference was day and night! I have never been to an automotive repair place as clean, organized, professional and pleasant as Payne's Automotive! Reminiscent of they professional way that automotive business might have looked in an earlier era--as soon as I drove up, I said to myself, "Oh my! This place is awesome!" And walking inside to their lobby, I continued to be impressed! The manager was there and one of the employees. It was close to closing time and the manager handled booking my appointment himself so that his employee could go home on time. When do you ever see that?? Everyone was so nice and professional! I had never had to make an appointment for a state inspection before, but I didn't mind returning the next day at my appointment time. I respect that they require people to make an appointment first because it allows them to give you personal attention and great service that you don't normally find these days. They inspected my car as I had asked them to do and didn't jack it up to try to find everything I "needed" to have repaired in order for them to say they would then be "able" to inspect it. Then they followed up with not one ,but two letters thanking me for my business and offering to be of service if I should ever need any work done on my car. Well, I do, and i am going to bring my car back in and let them do the repair work that the other place said needed. Because of their honesty, I am more than willing to give them a chance. And if my experience is as great as I think it will be, I am going to write a follow up review! In a world where a customer often feels like all a business cares about is taking his or her money, it is nice for find one that seems to genuinely care about its customers and providing great service!

I love the folks at Payne's!! They have the BEST customer service, and they offer a great warranty on their work. We've only had to take advantage of their warranty once, and it was painless and quick. We have two vehicles that are 12+ years old and another that is 3 years old, and we get all of our servicing done at Payne's. All three vehicles run like new. They are honest, as there have been a couple of times when what we (and they) thought was a major repair turned out to be something small. We never would have known the difference, but because of their honesty we were saved lots of money. They don't try to guilt you into unnecessary or expensive services like most places tend to do. Their reception area is very inviting and is usually stocked with cookies and coffee/hot chocolate, with water available also. The waiting area is cozy and even has books and toys for the kiddos. The bathroom is always super clean. They have an efficient service shuttle to make drop off/ pick up even easier for busy folks like me.

They were able to solve an issue Northwest Dodge Jeep was not able to solve on my Jeep (pulling on the right) in less than a day and for a perfectly decent price. The front desk person (Steve) was welcoming, smiling, polite. Jason, the General Manager accepted to stay few minutes after six o'clock so I could get my car back for the weekend. I don't know what else I could ask for... They just win my business!

I came in for an inspection and had a great experience! The service was timely and at a great price, and the staff was super friendly and courteous. Will definitely come back next time I need work done!

GREAT JOB! I went for an oil change today after a terrible experience with Kwik Kar & Lube (Tidwell near Hollister) and was greeted with a friendly face, clean/professional/comfortable atmosphere, very fair pricing, and more. They just earned a customer for life and I HIGHLY recommend them to anyone looking for a trustworthy/fair place. I had my six year old son with me and he was content the whole time because of there stocked waiting room (books and toys) and I was able to relax on the couch with hot chocolate, cookies and a good magazine. Thank you Payne's Automotive and great job!

Payne's Automotive is top a notch car repair facility and I would highly recommend them to all. I was skittish about having work done on my truck by someone else other than myself but after my experience I regret not taking it in sooner. Each member of the staff whom I talked to was extremely well mannered and helpful. I was expecting to get butchered when it came to the bill and I was shocked at how low it was considering what was done. Thank you for a positive repair experience. Keep it up!Note: They also have a courtesy shuttle if you need a ride.