Houston Auto Repair

The front desk guy was great. I do believe they are skilled mechanics there. The only issue i had was they explained to diagnose the car to figure out what was wrong would cost 99.00 plus tax. I agreed. I get a call four hours later informing me they are done with the diagnostic test, but they did not figure out what was wrong. They explained they had an idea what is wrong with it. They explained to me it would take 2 more hours to figure out what was wrong. He explained they charged 99 dollars an hour. So i would pay 99 multiplied by 2 to figure out the problem. So i agreed. Well the next morning they called me again and told me they figured out the problem. They told me it would cost 802 to fix with the original 2 hours they put in included. They said in total they needed 4 hours to work on it. So i asked how did they come up with the additional 300 dollars they explained that was for the parts. I found the parts online for 160 and under. I called back and let them know they said it was their policy that they cant use a customers parts, which is understandable. Now when the part is double the price it is not understandable. So at this point i cant get my car fixed cause i dont have the money to pay the 802. So they explained they had to put the car back together and they would call me when it is ready. They finally called the same day and i went to pick it up. They gave me a paper with their assessment, but they had me sign some paperwork in a packet. I asked the front desk guy for a copy of all that paperwork. They said it was office use only. I asked why? They didnt give a different reason except office use. I asked why is it office use and why cant i have a copy. Then the guy got an attitude with me and said its office use. So my experience was not good. I paid 334 dollars just to figure out what was wrong with my car and be told i can not have all the paperwork they had about my car. I feel like i got ripped off only because i paid 33r and didnt solve any issues all i did was over pay for a diagnostic test which was suppose to be 99 plus tax. Instead they called me back and let me they couldnt figure it out and needed more time. My experience was horrible i will not be returning to this place.

I highly recommend Payne's Automotive. They are honest, have great customer service and always treat me with respect. I can't say enough good things about them.

We have used Payne's for almost 30 years. In the beginning, not happy with the original owners. But ever since Dennis Evans and his crew took over, very happy. If there is something not right, they will keep at it until they make it right with you.

I went here for an inspection sticker one day and my car was taken care of right away. I walked to my house and back, but when I got there I realized I forgot my keys. Luckily they have a van ready to give you a ride if that happens. I highly recomend this place.

i had gotten past due for my state inspection and didn't want to drive too far lest getting a ticket - so first place i see is Payne's Automotive...i was stunned as to what greeted me: a well appointed lobby and seating/waiting area; professionally dressed representatives; informative and willing staff available - all with out charging extra - Payne's is competitively priced, with knowledgeable, professional staff - i had been driving past this shop for the last year yet going out of my way to a shop more expensive because it had a 'name'/big franchise...oh how i regret the waste of monies i've spent all based on a name! This is the only place i will be taking my car or any vehicle to and encourage ANYONE to go by and check them out, you will not be disappointed :)

A very honest repair shop with great customer service.

A very honest repair shop with great customer service.

Family members and I have been coming here for years for the shear fact that whether it's planned service or a last minute emergency they take care of us and provide quality work.

Top-notch management and customer service. Straight-forward, customer oriented garage that will tell it like it is. Best repair shop in Houston as far as I know.

Before I discovered Payne's Automotive, I went to another business to get my car inspected, but they tried to rip me off. This other business, Discount Inspection and Brakes on Holcombe, jacked my car up so they could find all the repair work they could find and said I needed to have those things done BEFORE they could inspect my car and pass it, citing so called "safety" issues. This other business was crowded, dirty, had a small, nasty waiting room with barely a place to sit. It was a noisy, unpleasant atmosphere! Then I found Payne's Automotive and the difference was day and night! I have never been to an automotive repair place as clean, organized, professional and pleasant as Payne's Automotive! Reminiscent of they professional way that automotive business might have looked in an earlier era--as soon as I drove up, I said to myself, "Oh my! This place is awesome!" And walking inside to their lobby, I continued to be impressed! The manager was there and one of the employees. It was close to closing time and the manager handled booking my appointment himself so that his employee could go home on time. When do you ever see that?? Everyone was so nice and professional! I had never had to make an appointment for a state inspection before, but I didn't mind returning the next day at my appointment time. I respect that they require people to make an appointment first because it allows them to give you personal attention and great service that you don't normally find these days. They inspected my car as I had asked them to do and didn't jack it up to try to find everything I "needed" to have repaired in order for them to say they would then be "able" to inspect it. Then they followed up with not one ,but two letters thanking me for my business and offering to be of service if I should ever need any work done on my car. Well, I do, and i am going to bring my car back in and let them do the repair work that the other place said needed. Because of their honesty, I am more than willing to give them a chance. And if my experience is as great as I think it will be, I am going to write a follow up review! In a world where a customer often feels like all a business cares about is taking his or her money, it is nice for find one that seems to genuinely care about its customers and providing great service!