Houston Auto Repair

I have taken all 3 of my vehicle's here. They call let you know what's wrong and how much it will be. Can't ask more then that. Just like knowing there not going to BS me or nickel n dime me. The only thing I thought was a little high was the price to replace my engine. Did it myself. But these guys are great group and do all they can to make you want to come back. Keep up the good work guy's and stay blessed.

I've been here three times for small things and had a pleasant experience each time. I'll probably be a customer for live.

The staff and service at Payne's is truly tremendous. They are honest, fair, and upfront with all of their timelines and pricing. They also offer a free shuttle if you need a ride to work after you drop your vehicle which is a really nice bonus. I will keep returning to Payne's for all my of my automotive needs.

Jason and Dennis run an excellent auto shop. I have never been disappointed with the service or quality of work. They even have a shuttle service, so I just drop my car off in the morning, get a ride to work from their courtesy shuttle, and pick it up on my way home from work (I usually can bum a ride back, but they always offer the shuttle if I need it). This is one place I trust and don't worry about having mysterious repairs come up to add a couple hundred to the bill. Very honest and up front!

Update: Owner called regarding the issue and made the greatest attempt to rectify the situation this morning! 1. He arranged for tech to check the oil cap 2. Provided detailed information about the condition of my car. 3. Offered complimentary service for the inconvenience.

Finally a competent AND honest car repair shop! A week prior to taking my car to Payne's, I had a checkup performed at the local Kwik-Kar while getting an oil change and was told that I had only 10% left on my brake pads and thus desperately needed to replace them asap. That sounded odd to me since I remembered replacing them 12-18 months ago, so I took my car to Payne's for a second opinion (Payne's came highly recommended from several longtime Houstonians).Payne's called BS on Kwik-Kar and confirmed that around 75% of the padding remained, and that they looked brand new!Finding a car shop that is competent and trustworthy is tough, but Payne's seems to be both. My wife and I always take our cars to Payne's first.

Honest & knowledgeable car service with free shuttle & nice staff. I've been to a lot of mechanics and it's hard to find one you can trust - these guys will keep my business.

I had a terrible experience! I've been looking for a good, reliable mechanic since I moved to the area from out-of-state. I took my car there for an inspection and was told I needed $1,500 in repairs, then they would run the diagnostic again to tell me if it was all fixed. I don't have that kind of money sitting around, so I told him I was at work and needed to talk with my husband and figure it out. We decided that we would get some work done, but couldn't afford it all. I called them back but they told me that they had already moved on for the day to cars that were getting "real work done". It was about noon at the time and they weren't going to get back to my car before they closed if I wasn't going to just blindly follow their expensive requirements. I told them I would just take my car elsewhere for repairs and they charged me a $99 diagnostic fee because I wasn't completing any work there. I ran my own diagnostics before I went in and told them exactly what I wanted repaired, but it didn't matter. I feel like they trap you by running an expensive test as soon as your car pulls into the garage and if you don't choose to get repairs done through them (because they're crazy expensive), they basically charge you for nothing. I wasn't going to post anything but I keep getting emails from them asking me to leave feedback. Here you go! If you are wondering how satisfied I am, I was desperate enough after leaving this place that I took my car to the idiots at Firestone and it was actually way better service without any of the crap.

I don't know who is writing those good reviews, probably the people that work there, but I had the most horrible experience with them. I took my car there to replace brake pads which is an hour or two of work and I even have purchased the brand brake pads myself to be sure that they are going to last but they said they can't provide warranty for customer purchased parts... Fine... - Order parts yourself, I just want them to be original. - Ok, deal. - What's the warranty? - 24 months. - Ok, deal. - What is it going to cost? - About $225 plus $9 inspection fee. Later in the day I receive a call from one of them stating that parts are not going to be original parts and therefore the warranty is 12 months. I said that this is not what we agreed on and I have the original brake pads so I'll just pick up my car and do it somewhere else. This is the interesting part: - What do you mean you don't wanna do that? 99% of our customers are OK with not a brand parts. - Well, I guess I'm that 1% that doesn't want a "one fits all" brake pads on their Lexus. - And btw you have to pay $99 for inspection. - Hold on, I was told it is $9. - No, the guy that told you that is new. - I'm so done talking to you, I'm picking up my car, please send a shuttle to pick me up. - The shuttle is not available. My coworker drove me to pick up my car and not only I wasn't going to pay them a penny I will make sure that nobody from my office will ever go there. I had the smallest ever job that needed to be done and not only they acted unprofessional and rude but the guy I talked had the most arrogant attitude I've ever seen. This business doesn't even deserve a one star, I would put 0 if I could.

Honest & knowledgeable car service with free shuttle & nice staff. I've been to a lot of mechanics and it's hard to find one you can trust - these guys will keep my business.