Houston Auto Repair

Finally a competent AND honest car repair shop! A week prior to taking my car to Payne's, I had a checkup performed at the local Kwik-Kar while getting an oil change and was told that I had only 10% left on my brake pads and thus desperately needed to replace them asap. That sounded odd to me since I remembered replacing them 12-18 months ago, so I took my car to Payne's for a second opinion (Payne's came highly recommended from several longtime Houstonians).Payne's called BS on Kwik-Kar and confirmed that around 75% of the padding remained, and that they looked brand new!Finding a car shop that is competent and trustworthy is tough, but Payne's seems to be both. My wife and I always take our cars to Payne's first.

Honest & knowledgeable car service with free shuttle & nice staff. I've been to a lot of mechanics and it's hard to find one you can trust - these guys will keep my business.

I had a terrible experience! I've been looking for a good, reliable mechanic since I moved to the area from out-of-state. I took my car there for an inspection and was told I needed $1,500 in repairs, then they would run the diagnostic again to tell me if it was all fixed. I don't have that kind of money sitting around, so I told him I was at work and needed to talk with my husband and figure it out. We decided that we would get some work done, but couldn't afford it all. I called them back but they told me that they had already moved on for the day to cars that were getting "real work done". It was about noon at the time and they weren't going to get back to my car before they closed if I wasn't going to just blindly follow their expensive requirements. I told them I would just take my car elsewhere for repairs and they charged me a $99 diagnostic fee because I wasn't completing any work there. I ran my own diagnostics before I went in and told them exactly what I wanted repaired, but it didn't matter. I feel like they trap you by running an expensive test as soon as your car pulls into the garage and if you don't choose to get repairs done through them (because they're crazy expensive), they basically charge you for nothing. I wasn't going to post anything but I keep getting emails from them asking me to leave feedback. Here you go! If you are wondering how satisfied I am, I was desperate enough after leaving this place that I took my car to the idiots at Firestone and it was actually way better service without any of the crap.

I don't know who is writing those good reviews, probably the people that work there, but I had the most horrible experience with them. I took my car there to replace brake pads which is an hour or two of work and I even have purchased the brand brake pads myself to be sure that they are going to last but they said they can't provide warranty for customer purchased parts... Fine... - Order parts yourself, I just want them to be original. - Ok, deal. - What's the warranty? - 24 months. - Ok, deal. - What is it going to cost? - About $225 plus $9 inspection fee. Later in the day I receive a call from one of them stating that parts are not going to be original parts and therefore the warranty is 12 months. I said that this is not what we agreed on and I have the original brake pads so I'll just pick up my car and do it somewhere else. This is the interesting part: - What do you mean you don't wanna do that? 99% of our customers are OK with not a brand parts. - Well, I guess I'm that 1% that doesn't want a "one fits all" brake pads on their Lexus. - And btw you have to pay $99 for inspection. - Hold on, I was told it is $9. - No, the guy that told you that is new. - I'm so done talking to you, I'm picking up my car, please send a shuttle to pick me up. - The shuttle is not available. My coworker drove me to pick up my car and not only I wasn't going to pay them a penny I will make sure that nobody from my office will ever go there. I had the smallest ever job that needed to be done and not only they acted unprofessional and rude but the guy I talked had the most arrogant attitude I've ever seen. This business doesn't even deserve a one star, I would put 0 if I could.

Honest & knowledgeable car service with free shuttle & nice staff. I've been to a lot of mechanics and it's hard to find one you can trust - these guys will keep my business.

The front desk guy was great. I do believe they are skilled mechanics there. The only issue i had was they explained to diagnose the car to figure out what was wrong would cost 99.00 plus tax. I agreed. I get a call four hours later informing me they are done with the diagnostic test, but they did not figure out what was wrong. They explained they had an idea what is wrong with it. They explained to me it would take 2 more hours to figure out what was wrong. He explained they charged 99 dollars an hour. So i would pay 99 multiplied by 2 to figure out the problem. So i agreed. Well the next morning they called me again and told me they figured out the problem. They told me it would cost 802 to fix with the original 2 hours they put in included. They said in total they needed 4 hours to work on it. So i asked how did they come up with the additional 300 dollars they explained that was for the parts. I found the parts online for 160 and under. I called back and let them know they said it was their policy that they cant use a customers parts, which is understandable. Now when the part is double the price it is not understandable. So at this point i cant get my car fixed cause i dont have the money to pay the 802. So they explained they had to put the car back together and they would call me when it is ready. They finally called the same day and i went to pick it up. They gave me a paper with their assessment, but they had me sign some paperwork in a packet. I asked the front desk guy for a copy of all that paperwork. They said it was office use only. I asked why? They didnt give a different reason except office use. I asked why is it office use and why cant i have a copy. Then the guy got an attitude with me and said its office use. So my experience was not good. I paid 334 dollars just to figure out what was wrong with my car and be told i can not have all the paperwork they had about my car. I feel like i got ripped off only because i paid 33r and didnt solve any issues all i did was over pay for a diagnostic test which was suppose to be 99 plus tax. Instead they called me back and let me they couldnt figure it out and needed more time. My experience was horrible i will not be returning to this place.

I highly recommend Payne's Automotive. They are honest, have great customer service and always treat me with respect. I can't say enough good things about them.

We have used Payne's for almost 30 years. In the beginning, not happy with the original owners. But ever since Dennis Evans and his crew took over, very happy. If there is something not right, they will keep at it until they make it right with you.

I went here for an inspection sticker one day and my car was taken care of right away. I walked to my house and back, but when I got there I realized I forgot my keys. Luckily they have a van ready to give you a ride if that happens. I highly recomend this place.

i had gotten past due for my state inspection and didn't want to drive too far lest getting a ticket - so first place i see is Payne's Automotive...i was stunned as to what greeted me: a well appointed lobby and seating/waiting area; professionally dressed representatives; informative and willing staff available - all with out charging extra - Payne's is competitively priced, with knowledgeable, professional staff - i had been driving past this shop for the last year yet going out of my way to a shop more expensive because it had a 'name'/big franchise...oh how i regret the waste of monies i've spent all based on a name! This is the only place i will be taking my car or any vehicle to and encourage ANYONE to go by and check them out, you will not be disappointed :)