5

Very pleased with service and personnel was helpful and honest. Contacted me before proceeding with any repairs. Repairs completed as stated when dropped off vehicle. Will not have a problem referring Payne’s to anyone.

Thanks Michael! Referrals and word of mouth advertising is the best we can get!!!

- Payne's Automotive
5

A big thanks to Steve, Jason, and the staff at Payne's Automotive. They listened to me and were able to quickly diagnose the problem and repair my vehicle in a timely fashion. I had taken my vehicle to a different mechanic several months ago. Their mechanic said that there was nothing wrong with my transmission. Eventually, I scheduled an appointment with the service department. Upon my arrival I was told it would be 2.5 weeks before they could look at my vehicle. That would have been useful information when I made the appointment! I took it to another agency and they told me it would be 1 week. So, I made an appointment the following week. Well, it took them an additional week to look at my vehicle. They wanted $7,000 to tear down the transmission and replace it with a re-manufactured transmission. I declined the service and took my vehicle to Payne's with the paperwork from the Ford service department in hand. Steve politely accepted the paperwork but want to actually hear from me what was going on with my vehicle. Within a few hours, they called me to tell me exactly what I needed: a new transmission. I was told it would cost $5,700. I called them back the next day (Thursday) and told them to order the transmission which comes with a 3 yr/100,000 mile warranty. It was a better deal than the Ford Agency. I had my vehicle by Monday morning! Thank you so much for actually listening to the owner of the vehicle. It meant a lot to me!

Thanks Rana! Glad we were able to help. Sounds like you were getting typical dealership service - hurry up and wait and it's expensive. Look forward to continue working with you to keep your vehicle in great shape with regular oil changes and other maintenance services.

- Payne's Automotive
5

Awesome job

Thanks Albert. Hope to see you again soon for any vehicle needs you may have.

- Payne's Automotive
4

Polite service man. Clean waiting room.

Thanks Nancy. We are here for you for any vehicle needs you may have.

- Payne's Automotive
5

I'm very please with customer courteous, association, service and time. Thanks so much

Thanks Ruthie. You are a wonderful person and we count it a privilege to serve you.

- Payne's Automotive
5

Great facility with great staff.

Thanks Karen. We are here for you when you need us be that for normal oil changes or anything else.

- Payne's Automotive
5

The team @ Payne’s always provides me with Priority service whether it’s a simple oil change or a brake job. I would highly recommend Payne’s to anyone who wants a trusted auto repair shop to do business with.

Thanks for your vote of confidence Bart! We aim to please...

- Payne's Automotive
5

Very pleased with the service and time line it was performed. I will definitely be back in the future.

Thanks Jay! We are here for you when you need us.

- Payne's Automotive
5

Fast and friendly. Every auto shop, doctors office, and the DMV should sit in this lobby and see what hospitality looks like. Fair prices, no pressure, and honest results with full communication. I hope i never have car trouble again, but if i do I'm going back to this place.

Robert, thank you so much for your kind words. We hope you don't have car trouble either but we are here for you. And we can take care of oil changes, brakes, etc. - normal maintenance items. Thanks again.

- Payne's Automotive
5

Thank you so much! I can drive with confidence that I can brake suddenly and have the car stop! Your estimate given over the phone was exactly right! Your people were extremely friendly and professional. I’ll be back! I would recommend you to anyone that needs car repairs! Thank you again

We are glad we were able to help. Don't forget it doesn't have to be repairs. We do oil changes, state inspections and other maintenance services.

- Payne's Automotive