Houston Auto Repair

The courtesy, professional service, honesty, outstanding customer service keeps me coming back time after time.

Honest, timely, and neat; excellent work and communication.

Honest, timely, great communication, neat. Getting ready to drive my family back to Florida after Irma, I knew my vehicle needed a check up. They were honest with me about recommendations and their level of urgency - what i should replace now and what could wait. I got it all done at once because i trust them. Very pleased with the work.

The work (replacing an engine damaged by the flood) was completed on time and at the price quoted. They have always done a great job taking care of our vehicles.

One of the few repair shops that I can rely on to give me an honest evaluation on my vehicles.

I used to love coming here to get my cars serviced, but in the past few months that I've been trying to get an appointment I have been unsuccessful, and have had to take my vehicles elsewhere. Appointments can't be set at 4:00 which is pretty early given that I call days in advance. If I was to get my vehicles serviced here I would have to take the day off, which is not feasible for everyday working people. I called again and was rejected an appointment at 4:00 for any day of the week. I will have to take my vehicles to be serviced elsewhere.

Excellent service. Jason was a great help. I used the wrecker company who they are contracted with to get my car towed from Rice University to Paynes automotive. The driver was fast getting to it and dropping it off. It was late in the evening when it was dropped off at Paynes, so they weren't able to look at it, but I received a call first thing the next morning and Jason told me what the diagnosis was. He explained in a way that anyone would understand. My car was done the same day and has been driving great since! I will definitely be using Paynes again and I will refer them to my friends and family.

Clean, professional, friendly and skilled. That pretty much covers it all.

I've been here twice now for some repairs and service, and will be going back next time my car has issues.

A very professional local garage. They aim for honesty and lasting relationships...they do a good job at explaining what needs to be done and why, which helps lessen the blow of unexpected repairs, and provide a shuttle service for your convenience. If you live near Payne's it is a good safe bet for your car needs. They also do inspections, and I recommend them for that over less reputable inspection stations in the area.