5

GREAT JOB! I went for an oil change today after a terrible experience with Kwik Kar & Lube (Tidwell near Hollister) and was greeted with a friendly face, clean/professional/comfortable atmosphere, very fair pricing, and more. They just earned a customer for life and I HIGHLY recommend them to anyone looking for a trustworthy/fair place. I had my six year old son with me and he was content the whole time because of there stocked waiting room (books and toys) and I was able to relax on the couch with hot chocolate, cookies and a good magazine. Thank you Payne's Automotive and great job!

5

Payne's Automotive is top a notch car repair facility and I would highly recommend them to all. I was skittish about having work done on my truck by someone else other than myself but after my experience I regret not taking it in sooner. Each member of the staff whom I talked to was extremely well mannered and helpful. I was expecting to get butchered when it came to the bill and I was shocked at how low it was considering what was done. Thank you for a positive repair experience. Keep it up!Note: They also have a courtesy shuttle if you need a ride.

Travis, thanks for your vote of confidence. That is the experience we try to achieve with every single customer.

- Payne's Automotive
5

They were able to solve an issue Northwest Dodge Jeep was not able to solve on my Jeep (pulling on the right) in less than a day and for a perfectly decent price.The front desk person (Steve) was welcoming, smiling, polite. Jason, the General Manager accepted to stay few minutes after six o'clock so I could get my car back for the weekend.I don't know what else I could ask for...They just win my business!

We have excellent people at all positions. Thanks for the feedback.

- Payne's Automotive
5

I can't express how happy I am with my experience at Payne's Automotive. I went to Penzoil (near Tidwell and Hollister Rd.) to get an oil change and was basically about to be taken advantage of, the men there tried to charge me $200 to "flush" my oil and replace it with synthetic oil. They wouldn't listen when I asked them not to start on my vehicle and made me feel very uncomfortable as a woman coming to an establishment alone. Long story short, I went to Payne's Automotive next with no appointment, and right away was greeted with a friendly face, very professional and nice atmosphere (they had hot chocolate, cookies and treats and other drinks) and were way beyond fair with price. I had my 6yr old son with me and he was occupied the entire time with the toys and different books they had in their waiting area. They just earned a customer for life and I HIGHLY recommend them to anyone looking for great service, clean & kid friendly atmosphere, and fair prices.

We appreciate your continued patronage!

- Payne's Automotive
5

Excellent service, my car is running like a top again.

5

Fast, friendly service! I have used Payne's for various vehicle issues and they always do a great job. Highly recommended!

5

Courteous, cost-competitive, and clean. I have recommended to friends.

5

I have used Payne's for over 5 years now, and they have always been great service. They have done my oil changes, lubes, inspections, & have also replaced electric locks. They have always communicated clearly & promptly, I love their courtesy car, and they answer all my questions easily. I prefer a garage like this because they are helping watch over my car but leave all decisions up to me.

It is YOUR decision Kitty. We never force anyone to do anything and never recommend something that is not needed. And we welcome all questions - we can't answer them if they are not asked. Thanks!

- Payne's Automotive
5

We moved to the area 2 years ago and started using Payne's for both of our cars because of its convenient location but have continued using them for their outstanding customer service. The waiting room is very clean and kid friendly. Their complementary shuttle service has saved my husband from having to leave work to drop off or pick up my car and vice versa. We feel we are treated fairly here and they are always willing to take the time to explain the issues with our cars.

5

The customer service and attention to detail is great! I trust these guys completely.