I had a terrible experience! I've been looking for a good, reliable mechanic since I moved to the area from out-of-state. I took my car there for an inspection and was told I needed $1,500 in repairs, then they would run the diagnostic again to tell me if it was all fixed. I don't have that kind of money sitting around, so I told him I was at work and needed to talk with my husband and figure it out. We decided that we would get some work done, but couldn't afford it all. I called them back but they told me that they had already moved on for the day to cars that were getting "real work done". It was about noon at the time and they weren't going to get back to my car before they closed if I wasn't going to just blindly follow their expensive requirements. I told them I would just take my car elsewhere for repairs and they charged me a $99 diagnostic fee because I wasn't completing any work there. I ran my own diagnostics before I went in and told them exactly what I wanted repaired, but it didn't matter. I feel like they trap you by running an expensive test as soon as your car pulls into the garage and if you don't choose to get repairs done through them (because they're crazy expensive), they basically charge you for nothing. I wasn't going to post anything but I keep getting emails from them asking me to leave feedback. Here you go! If you are wondering how satisfied I am, I was desperate enough after leaving this place that I took my car to the idiots at Firestone and it was actually way better service without any of the crap.
We are sorry that we could not meet your expectations and appreciate the feedback. We always fully disclose on the front end that there will be a $99 diagnostic fee - it has been our standard practice for years. We hope you are able to find the help you need elsewhere.
- Payne's Automotive