I went in because my coolant light came on. When I got there I told them to please check everything. They ran the diagnostic and something came up. Instead of just fixing it they turned the check engine light off and said they "want to run it again" instead of just correcting what the diagnostic came up with. I went back in 2 weeks later because my check engine light came on again. I had an hour before I had to be at work and they still said they couldn't run the diagnostic and I would have to leave my car there. The only reason I'm even giving 2 stars is because they fixed my water pump in a timely manner.
We are sorry that we were unable to meet your expectations. When your vehicle arrived, it was so low on oil that the engine was rattling. Before we could accurately condemn any parts, we had to change the oil. Low oil levels can cause the specific code that was present in your vehicle. I apologize if this was not adequately explained to you at the time of service. There was not going to be any additional fees for continuing the diagnostic process. We have a very busy shop and are not able to accommodate walk-in diagnostics for people that want to wait. Vehicles need to be dropped off so that we can work them in with our existing work load. Again, I apologize that your expectations were not meet. If you would like to discuss this further, please call the office and ask for Jason.
- Payne's Automotive