Made appt same morning and showed up 745am...nobody in parkinh lot no customers..guy tells me oil change is 95 bucks..i said really ok ..then he said you have to make appt..i replied i already did..about 630 am this morning..he then said well you cant make appointment on same day....im like wow really...and i just left...if i made appt and no customers here and he says there is only 1 guy here to do oil changes..why was i not served ..i made appt..and aarived 2 hrs later right when you opened......but thanks paynes auto for NOTHING..will take my services else where..seems like with no customers in parking lot i still couldnt get service ...to make a appt for oil change is unheard of ..only takes 20 min when you are not busy to change oil if tht...not 1 single car in the parking lot
We apologize that we did not meet your expectation. We do oil changes by appointment only and have for years. It allows us to better serve our customers in an efficient manner. There were no appointments available on the day referenced because we were already fully booked. We have no reference in our computer or phone system of you having any appointments. If you wish to discuss this matter further, please call the office.
- Payne's Automotive