Before I discovered Payne's Automotive, I went to another business to get my car inspected, but they tried to rip me off. This other business, Discount Inspection and Brakes on Holcombe, jacked my car up so they could find all the repair work they could find and said I needed to have those things done BEFORE they could inspect my car and pass it, citing so called "safety" issues. This other business was crowded, dirty, had a small, nasty waiting room with barely a place to sit. It was a noisy, unpleasant atmosphere! Then I found Payne's Automotive and the difference was day and night! I have never been to an automotive repair place as clean, organized, professional and pleasant as Payne's Automotive! Reminiscent of they professional way that automotive business might have looked in an earlier era--as soon as I drove up, I said to myself, "Oh my! This place is awesome!" And walking inside to their lobby, I continued to be impressed! The manager was there and one of the employees. It was close to closing time and the manager handled booking my appointment himself so that his employee could go home on time. When do you ever see that?? Everyone was so nice and professional! I had never had to make an appointment for a state inspection before, but I didn't mind returning the next day at my appointment time. I respect that they require people to make an appointment first because it allows them to give you personal attention and great service that you don't normally find these days. They inspected my car as I had asked them to do and didn't jack it up to try to find everything I "needed" to have repaired in order for them to say they would then be "able" to inspect it. Then they followed up with not one ,but two letters thanking me for my business and offering to be of service if I should ever need any work done on my car. Well, I do, and i am going to bring my car back in and let them do the repair work that the other place said needed. Because of their honesty, I am more than willing to give them a chance. And if my experience is as great as I think it will be, I am going to write a follow up review! In a world where a customer often feels like all a business cares about is taking his or her money, it is nice for find one that seems to genuinely care about its customers and providing great service!