I don't know who is writing those good reviews, probably the people that work there, but I had the most horrible experience with them. I took my car there to replace brake pads which is an hour or two of work and I even have purchased the brand brake pads myself to be sure that they are going to last but they said they can't provide warranty for customer purchased parts... Fine... - Order parts yourself, I just want them to be original. - Ok, deal. - What's the warranty? - 24 months. - Ok, deal. - What is it going to cost? - About $225 plus $9 inspection fee. Later in the day I receive a call from one of them stating that parts are not going to be original parts and therefore the warranty is 12 months. I said that this is not what we agreed on and I have the original brake pads so I'll just pick up my car and do it somewhere else. This is the interesting part: - What do you mean you don't wanna do that? 99% of our customers are OK with not a brand parts. - Well, I guess I'm that 1% that doesn't want a "one fits all" brake pads on their Lexus. - And btw you have to pay $99 for inspection. - Hold on, I was told it is $9. - No, the guy that told you that is new. - I'm so done talking to you, I'm picking up my car, please send a shuttle to pick me up. - The shuttle is not available. My coworker drove me to pick up my car and not only I wasn't going to pay them a penny I will make sure that nobody from my office will ever go there. I had the smallest ever job that needed to be done and not only they acted unprofessional and rude but the guy I talked had the most arrogant attitude I've ever seen. This business doesn't even deserve a one star, I would put 0 if I could.
We apologize we were not able to meet your expectations and for any miscommunications. We hope you are able to find the help you need elsewhere.
- Payne's Automotive