My last visit to Payne's started off great by having the most cheerful tow truck driver I have ever seen, which made it feel a little better that I was about to be car-less for a few days.They fixed the problem with my old car completely. They did not advise any superfluous repairs, and it seems they never do. When they call you with a price, that is THE price- you won't see other fees tacked on after that. They are honest, straightforward, they get the job done, and they seem to genuinely care.They have no competitors as far as I'm concerned- this is where you take a car if you want to be treated like a decent human being and pay a reasonable price. I am delighted to see such a high-quality automotive business on my side of town.For as long as I live in Houston, I will not leave my car with anybody else.However, I would advise that you make an appointment, because they are quite busy!