WE ARE OPEN AND ARE COMMITTED TO KEEPING OUR CUSTOMERS SAFE!

We are only taking business on an appointment basis and are limiting the number of people coming into our lobby. We have also closed our waiting room for the time being. These changes allow us to meet your needs in a manner that keeps everyone safe. For more information about our commitment to your safety, click here.

5

Turn around was fast. Price was very fair. Will continue to do business with them.

Susan, we are happy you had a positive experience. We will continue to earn your trust each and every time you come.

- Payne's Automotive
3

Job completed as quoted (a little pricey). Future repairs unknown at this time. Will definitely post the positive or negative future repairs as I get to trust or not trust this company as future repairs are handled. That's the reason for three stars and not five or zero stars... too soon to evaluate. But will give them another try.

Stacy, thanks for the feedback. We will never be the cheapest around. But we will have great turn around (generally same day), great customer service, provide great workmanship and parts and stand behind it all with a 24 month, 24,000 mile warranty. We hope to see you soon so we can earn your trust.

- Payne's Automotive
5

Great personal and reliable service

Thanks Al & Lanelle. We always try to meet and exceed expectations every single visit.

- Payne's Automotive
5

Exceptional service, as always. I appreciate that the staff is professional and customer oriented.

Thank you Beth. I am glad your experience was positive. Hope to see you soon.

- Payne's Automotive
5

Mr Jason & staff always take good care of my vehicles when I bring them in. Very respectful, friendly environment. You could wait for your vehicle and enjoy refreshments or have them drop you off with the company vehicle. Also there are a few toys to entertain the little ones if they are with you.

We aim to please. We are happy your experiences have been positive and we will continue to work to maintain your trust. Thanks for your kind words.

- Payne's Automotive
1

The reason I am giving them a one star review is because of their dishonest business practices. I took my truck in for a diagnosis for $99. I received a call a couple hours later and they told me it was fixed and the total was $270. The diagnosis was a popped fuse going to the AC compressor. I asked him why they didn't call me when they had diagnosed it because I never authorized any repairs. He then told me that they had to evacuate the refrigerant system and recharge it to diagnose it, which is false. So then I asked if after they replaced the fuse ,but before touching the refrigerant, if the compressor started. He said yes. Which means recharging the system was totally unnecessary for diagnosis. I understand that a fuse is a cheap part and I had no problem paying for diagnosis and getting the compressor back up and going but never authorized the additional $160 for refrigerant. I work in the service industry, HVAC, and the second the price goes over the diagnostic amount the customer is notified and repairs are either authorized or not.

We regret any miscommunication with you, as our intent is to provide excellent service to all our customers. We mailed a check to you on 3/24/17 for the difference in the diagnostic fee and the amount you paid when the vehicle was picked up. Our policy is to only perform repairs the customer has approved. In your situation, work was done without your approval, but there were problems other than a blown fuse. There was a disconnected high pressure switch and the Freon in the system was low. In the telephone call you refer to, we offered multiple times to put the AC system back in the condition it came to us and you would only pay the diagnostic fee. You declined this option. Regardless, we do not want customers disappointed so we have refunded the difference to you discussed above.

- Payne's Automotive
5

I have been a customer of Payne's for a very long time. I have never had an issue with the service I received and have always been treated with respect. I am a single working mom and know very little about cars. I depend on Dennis, Jason and the crew to take car of my car. My last repair started when I needed new tires. This is the second set I have gotten from them. I am always crunched for time and hate being ripped off, so I called and asked them to order me a set, so I could avoid wasting my time. They wanted to know what type I wanted. (Yeah, I don't know crap about tires either). So I said " The same type you would put on your wife's car." He assured me he understood what I needed. I am not driving a sports car, so I don't need anything special! I just needed a good set are a reasonable price. When the tires were in, they called, we set up an appointment and they gave me a ride home. They called about an hour and a half later and explained that I needed new front break pads. It was going to be about $1000.00 for the tires, installation, alignment, and breaks. That was fine, I understand that breaks need replacing. Could I have had it done cheaper? Probably. Can I spend all my time running around, looking for a deal and maybe getting ripped off...you bet. They ordered me a good set of tires, started the work, saw that I was about to start having an even more expensive problem if I didn't get new break pads, took care of it, in a timely manner and actually saved me money, down the road. Would other mechanics have done the same? Maybe. Some would have just over charged me for the tires, talk me into something I didn't really need or let me drive off with bad breaks. Dennis, Jason and the mechanics at Payne's have earned my trust.

You are a great customer and a wonderful person. I am glad we have earned your trust and confidence and will continue to work to keep it.

- Payne's Automotive
5

We had Payne's do the service of our MB350E 2013. The job was done on time, professionally and the staff was very courteous. The cost was very competitive relative to going to MB. When our 2012 Jaguar XJ is up for service we will be bringing this as well to Payne's.

Terje, thanks for the kind words. I am glad your experience was positive and look forward to seeing you soon.

- Payne's Automotive
5

They got go turn aroud on there work and great prices

Thanks Omar! It was good to see you in again. Hadn't seen you in a while. Remember, we can help with oil changes and regular maintenance as well.

- Payne's Automotive
5

I just can't say enough about these guys!!! I drive a 1998 Ford F-150 that Jason, Dennis and their wonderful crew take great care of. I am a SINGLE WOMAN and am always hesitant to try a new place, but these guys have been a true blessing. I have taken my vehicle to Payne's several times and have not been disappointed. They are always good to listen to my concerns and I have never felt ripped off by them. Plus, they do a great job at a fair price and never try to sell me something that I don't need. They are always good to explain things and help me understand what's going on with my vehicle. I would reccomend them to everyone. So, especially all you single women out there, go see Jason and Dennis at Payne's Automotive!