WE ARE OPEN AND ARE COMMITTED TO KEEPING OUR CUSTOMERS SAFE!

We are only taking business on an appointment basis and are limiting the number of people coming into our lobby. We have also closed our waiting room for the time being. These changes allow us to meet your needs in a manner that keeps everyone safe. For more information about our commitment to your safety, click here.

5

Great job and thanks for getting me back on the road as quick as possible.

Always glad to help John. See you next time.

- Payne's Automotive
5

Always extremely polite, very reasonable an I have no worries when I take my Benz to Paynes Automotive.. Hey Thanks Guys for doing an AWESOME JOB!!!!!

Thank you for being an AWESOME client!

- Payne's Automotive
5

Thanks so much for your professional and courteous service. I rated you all a five star but it wouldn't let me click on it, hopefully it shows.

Thanks Ruthie. You are a loyal customer and wonderful person.

- Payne's Automotive
5

The courtesy, professional service, honesty, outstanding customer service keeps me coming back time after time.

Thanks Gaye. If ever you have any questions or comments about our service please let me know.

- Payne's Automotive
5

Honest, timely, and neat; excellent work and communication.

Thanks Victoria. Those are all the things we strive for. If we do not achieve the same results every time, please let me know.

- Payne's Automotive
5

Honest, timely, great communication, neat. Getting ready to drive my family back to Florida after Irma, I knew my vehicle needed a check up. They were honest with me about recommendations and their level of urgency - what i should replace now and what could wait. I got it all done at once because i trust them. Very pleased with the work.

5

The work (replacing an engine damaged by the flood) was completed on time and at the price quoted. They have always done a great job taking care of our vehicles.

Thanks Gary. We appreciate your loyalty and you are always a pleasure to deal with.

- Payne's Automotive
5

One of the few repair shops that I can rely on to give me an honest evaluation on my vehicles.

Thanks Al. I am glad we have earned your trust and loyalty. We will attempt to continue to earn it every time you come.

- Payne's Automotive
2

I used to love coming here to get my cars serviced, but in the past few months that I've been trying to get an appointment I have been unsuccessful, and have had to take my vehicles elsewhere. Appointments can't be set at 4:00 which is pretty early given that I call days in advance. If I was to get my vehicles serviced here I would have to take the day off, which is not feasible for everyday working people. I called again and was rejected an appointment at 4:00 for any day of the week. I will have to take my vehicles to be serviced elsewhere.

We are sorry we are not able to accommodate your schedule. We try to make it as convenient as possible for customers with a shuttle service running within 5 miles, drop offs, etc. Given our hours and staffing, we do not take appointments after 4 pm for much other than drop offs. We hope you are able to find a place to meet your needs.

- Payne's Automotive
5

Excellent service. Jason was a great help. I used the wrecker company who they are contracted with to get my car towed from Rice University to Paynes automotive. The driver was fast getting to it and dropping it off. It was late in the evening when it was dropped off at Paynes, so they weren't able to look at it, but I received a call first thing the next morning and Jason told me what the diagnosis was. He explained in a way that anyone would understand. My car was done the same day and has been driving great since! I will definitely be using Paynes again and I will refer them to my friends and family.

Hannah, we are happy we could meet your needs It is our goal to exceed a customer's expectations every time they come. We look forward to seeing you again.

- Payne's Automotive